But after talking to a total of 6 different people they came to the conclusion that they would need to charge me regardless of what the Supervisor said. I told them I bought a product that doesn't work and they need to fix it, so the Supervisor told me they'd do a 1-time repair for free. I spent nearly 3 hours on the phone yesterday with support who tried to sell me a $169-$399 service contract to get it working. Also, I am not attempting to run safe zone simultaneously, just after I switch users.
It is not an issue with a particular user account because it works fine for whoever logs in first, it only occurs for whichever user logs in second and attempts to activate Safe Zone. The problem is when I switch users and attempt to activate SafeZone under their screen name, Avast stops responding. When I load up my PC everything works fine including the new SafeZone feature. I upgraded from Avast Free to the Avast Internet Security yesterday. Hi everyone, I posted this question on the Avast Support Forum and have yet to receive help so I'm hoping someone here can provide some assistance.